Why Won’t My Powerbeats Pro Connect? A Troubleshooting Guide

Are you frustrated with your powerbeats pro headphones not connecting? Don’t worry, you’re not alone. Many people face this issue and find it incredibly frustrating.

If your Powerbeats Pro won’t connect, try these troubleshooting steps: make sure Bluetooth is enabled on your device. Then, reset your Powerbeats Pro by holding the button on the charging case for 15 seconds. Next, forget the Powerbeats Pro from your device’s Bluetooth settings and then pair them again

In this article, I will explore the common reasons behind this problem and provide you with some helpful solutions. So, let’s dive in and find out why your powerbeats pro won’t connect and how to fix it!

Why won’t my Powerbeats Pro connect?

There could be several reasons why your Powerbeats Pro are not connecting to your device. Here are some common issues and their possible solutions:

First, make sure that your Powerbeats Pro are charged. If the battery is low, they may not be able to establish a connection. Place the earbuds in the charging case and make sure they are properly seated. Check the LED lights on the front of the case to ensure that they are charging. If the lights do not turn on, try using a different charging cable or power source.

Next, check if your Powerbeats Pro are properly paired with your device. Go to the Bluetooth settings on your phone or computer and make sure that Bluetooth is enabled. Look for your Powerbeats Pro in the list of available devices and select them to pair. If they are already paired, try unpairing them and pairing them again to refresh the connection.

If your Powerbeats Pro are still not connecting, try resetting them. Place both earbuds in the charging case and keep the lid open. Press and hold the button located on the back of the case until the LED light on the front starts flashing white. Close the lid and wait for a few seconds before opening it again. Your Powerbeats Pro should now be reset and ready to connect.

If none of the above solutions work, there may be a software issue with your device. Make sure that your phone or computer’s operating system is up to date. Check for any available updates and install them if necessary. You can also try forgetting the Powerbeats Pro from your device’s Bluetooth settings and then reconnecting them.

In some cases, there may be a hardware problem with your Powerbeats Pro. If you have tried all the troubleshooting steps mentioned above and they still won’t connect, it is recommended to contact the manufacturer or seek professional assistance to get them repaired or replaced.

How do I check the battery level on my Powerbeats Pro?

On an iPhone or iPad, make sure your Powerbeats Pro are connected to your device. Open the Control Center by swiping down from the top-right corner of the screen (or up from the bottom on older iPhone models). Look for the battery icon, which should display the battery level of both the earbuds and the charging case. If the battery level is low, consider charging them.

On an Android phone, the process may vary depending on the device. However, you can generally check the battery level by swiping down from the top of the screen to open the notification panel. Look for the Bluetooth icon and long-press it to access the Bluetooth settings. Find your Powerbeats Pro in the list of paired devices and tap on the information icon (usually an “i” or a gear icon) next to it. The battery level should be displayed there.

In addition, you can also check the battery level of your Powerbeats Pro using the Beats app on your iPhone or Android device. Open the app, make sure your earbuds are connected, and navigate to the “My Beats” tab. You should see the battery level displayed there as well.

How do I reset my Powerbeats Pro?

If you are experiencing issues with your Powerbeats Pro and need to reset them, follow these steps:

Start by ensuring that both earbuds are in the charging case and that the lid of the case is open. Locate the button on the back of the case, which is usually positioned near the bottom. Press and hold the button for approximately 15 seconds or until the LED light on the front of the case starts flashing white.

Once the LED light starts flashing, close the lid of the charging case and wait for about 10 seconds. After this brief pause, open the lid again. Your Powerbeats Pro should now be reset and ready to connect to your device. You may need to pair them again if they are not automatically recognized.

Resetting your Powerbeats Pro can help resolve various issues, such as connectivity problems or software glitches. It essentially clears any stored settings and restores the earbuds to their default state. If you are still encountering problems after resetting, it is recommended to consult the manufacturer’s support or seek professional assistance for further troubleshooting.

Can I connect my Powerbeats Pro to multiple devices simultaneously?

Yes, the Powerbeats Pro can be connected to multiple devices simultaneously, thanks to their Apple H1 chip. However, the devices need to support the same iCloud account and have Apple ID signed in.

To connect your Powerbeats Pro to multiple devices, start by pairing them with your primary device as you would normally. Once the initial pairing is complete, open the Bluetooth settings on your secondary device and look for the Powerbeats Pro in the list of available devices. Select them to connect.

With both devices connected, you can easily switch between them without the need for manual re-pairing. For example, if you are listening to music on your iPhone and receive a call on your iPad, the Powerbeats Pro will automatically switch the audio to the iPad when you answer the call. After the call ends, the audio will switch back to the iPhone.

How do I update the firmware on my Powerbeats Pro?

Make sure that your Powerbeats Pro are connected to your device via Bluetooth. Open the Settings app on your iPhone or iPad and go to the “General” section. Scroll down and tap on “About.” Look for your Powerbeats Pro in the list of connected devices and tap on them.

If an update is available, you will see a “Software Version” option. Tap on it, and your device will check for any available firmware updates. If an update is found, follow the on-screen instructions to download and install it. Keep in mind that the update process may take several minutes.

It’s crucial to ensure that your Powerbeats Pro have sufficient battery life before initiating a firmware update. If the battery is low, charge the earbuds in the charging case before starting the update. Also, make sure that your device is connected to a stable Wi-Fi network to ensure a smooth and uninterrupted update process.

Updating the firmware on your Powerbeats Pro can bring various improvements, such as enhanced performance, bug fixes, and new features. It’s recommended to regularly check for firmware updates and keep your earbuds up to date to ensure the best possible user experience.


By following these steps, you can troubleshoot and resolve the issue of your Powerbeats Pro not connecting. Remember to stay patient and persistent, as technology can sometimes be unpredictable. With a little perseverance, you’ll soon be enjoying your wireless earbuds and all the benefits they have to offer.

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